Christmas Mystery Box

Payment Method:

Global:
- Credit Card (Visa / Master / AE)
- Touch 'n Go (Malaysia)

Hong Kong:
- Credit Card (Visa / Master / AE)
- FPS
- PayMe
- AlipayHK
- Octopus Card
- Bank Transfer (HSBC / BOC)

Taiwan:
- Credit Card (Visa / Master / AE)

For Canada, Australia, USA, United Kingdom, New Zealand, Germany, France, Spain, Taiwan, Malaysia, Singapore, Japan & South Korea the order will be shipped by JumpPoint Logistics/HK Post. We will contact you via email for more details once we have confirmed. We will provide the shipping code to you once the order have been sent.  

For HK and Macau the orders will be shipped by SF express. If such shipping company is not available, we will contact you via email/phone for more details. We will provide the shipping code to you once the order have been sent. 

Free shipping requirement:

Limited time free shipping.

Shipping Cost and time:

If customer choose EF Locker / SF Store to receive the order, you should put on the address and the code for the EF Locker / SF Store. You can check the available address though the SF express website or the link below:

EF Locker  SF Store

Usually, the order will be process within 3 days and sent within 5 days. If the order is make at Sat, Sun or holiday, the time for process the order will be postponed to the next working day. All the estimated arrival times above are for reference only. The actual arrival time may be delayed due to the special circumstances of the logistics company, but we guarantee that under normal circumstances, the delivery time will not exceed 5 days.

Holiday arrangement: Order will not be shipped during HKSAR holiday (for example, Chinese New Year). In this case, your order will be delayed.

Tax Fee:

For other countries, customers should pay for the import tax or others fee. The amount were different for each countries. For more details, please read the taxes policy by your countries.

Starting from May 16, 2020, according to the requirements of the Taiwan government, all overseas orders imported into Taiwan must complete real-name authentication and register through the customs official real-name authentication app "EZ WAY" to complete the binding of personal mobile phone number. Real-name authentication process for ID number, health insurance card number (foreigner residence card number). If verification fails, our customer service representative will contact you via email to complete the registration process. Please note that overseas merchants cannot register on your behalf, otherwise the goods will not be able to enter Taiwan.

For more details, please refer to the Customs Administration of the Ministry of Finance of Taiwan:

https://web.customs.gov.tw/singlehtml/3150?cntId=cus1_3150_3150_1471

All days are calculated based on working days, which are Monday to Friday.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

After you receive the product

During you receiving the product from the shipping company, you should check if there have any damage in packing. Once the packing problem have been occur, you should inform the staff from the shipping company immediately to return the product.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Procedure to return the product

Step 1: To start a return, you can contact us at escape.accessories2021@gmail.com. If your return is accepted, we’ll instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Step 2: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Step 3: Ship the product back to us by local mail (offer by HKSAR government). Noted that the cost by using other shipping company to return the product(s) will not be returned.

Step 4: Keep the mail receipt for the shipping cost refund. Remember that the shipping risk should be bear by the customer.

Step 5: Once we received the product, we will send the brand new one (same model, color and size)** within 7 days.

Step 6: Take a photo with your mail receipt and send it to escape.accessories2021@gmail.com. Remember to tell us your bank account or other ways*** to return the shipping cost.

 ** If the exact product is run out of stock, you can choose other products in the shop. (Please noted that you should pay the difference if the product you choose is/are higher that the original price. Besides, if the product you choose is/are below that the original price, we would not offer any refund of the price.)

*** We can offer FPS and Payme for return the shipping cost if bank account is not available.

Exceptions / non-returnable items

Certain types of items cannot be returned, include:

- Earrings (Hygiene issue)

Certain types of reasons cannot be returned, include:

- Human(User) factors

- Not packed probably before return

- Color of the actual product(s) not same with the photo posted due to the light/others effects

- Size of the actual product(s) have sightly difference with the description

Unfortunately, we cannot accept returns on discount product.

Refunds

Under any circumstances, we do not offer refunds.

Contact

You can always contact us for any return question at escape.accessories2021@gmail.com. Also you may contact us via Facebook or Instagram. (Contact Us)

We will change the contact anytime without official notice. Normally, the terms will not be changed. 

 * All rights reserved to Escape Accessories *