退款政策

Return & Exchange Policy

To ensure your request is processed smoothly, please follow the steps below:

Step 1: Check Eligibility

  • Timeframe: Requests must be submitted within 30 days of receiving your items.

  • Condition: Items must be in brand new condition, with tags unremoved, and show no signs of use.

  • Important (Quality Issues): If you are applying for a return due to a defect, you must provide a full unboxing video as proof.

Step 2: Contact Customer Service

Please reach out to us via [Website Message / Facebook / Instagram / Email] with the following:

  1. Order Number

  2. Reason for Return/Exchange

  3. Photos of the item (or the unboxing video)

Step 3: Ship the Item Back

  • Non-Quality Issues: Please pack the item securely and ship it back. All shipping costs (including original and return shipping) are the responsibility of the customer.

  • Quality Issues: Please ship the item back first. Once verified, the company will cover both the return shipping and the cost of sending the replacement.

Step 4: Inspection & Processing

Once we receive the returned item, we will conduct an inspection (usually takes 1–3 business days):

  • Exchanges: After a successful inspection, the replacement style will be shipped within 7 business days.

  • Refunds: After a successful inspection, the refund will be processed via the original payment method within 30 days.

    • Note: For non-quality related refunds, the original shipping cost incurred by the company will be deducted from the total refund amount.

【Special Product Terms】

  • Lucky Boxs: Contents of Lucky Boxs are randomized. We do not accept refunds or exchanges for different styles. In the case of a quality defect, we only offer an exchange for the "same style/series."

  • Hygiene & Personal Items: Due to hygiene and safety reasons, earrings (including studs and clips) cannot be returned or exchanged once the packaging has been opened.

【Discount Codes】

Please ensure the discount code is correctly entered before checkout. Once an order is placed, we do not accept cancellations or requests for partial refunds due to "forgetting to enter a discount code." If you wish to re-order, it will be treated as a "Non-Quality Return," and the customer will be responsible for all related shipping costs.

【Contact Us】

You can contact us anytime at escape.accessories2021@gmail.com for any questions regarding returns. You can also reach us via Facebook or Instagram.

We reserve the right to change the refund policy at any time without prior notice. Under normal circumstances, the policy remains consistent.

Escape Accessories reserves the right of final decision and all other rights.